We aim towards complete customer satisfaction. In case you’re not happy with any products you have purchased, you can simply return the item(s) and we’ll send you a replacement or refund your money.
You can return an item to us, provided you do so within a 5 day window. If your order has been placed online, please email us at firstname.lastname@example.org for a refund or exchange provided on the order receipt.
Please read our Returns and exchange supportrmation and instructions as well as our terms and conditions carefully -:
- Items should be in their original condition
- Items should be ideally in the original packaging
- Items should be returned within 48 hours you bought them with a receipt.
- Return process will be done by us. We will pick the product from your doorstep you don’t have to take the stress.
- order can be cancel before the dispatch via Mail or customer support number
You can only return when-:
- The product is damaged
- The page is tear
- Misprinted page
H L BOOKSTORE
In case or order cancelation we will refund full order value within a week.
Damaged or incorrect items
If your item arrives damaged or we send you the wrong item, we apologize for the inconvenience. You’ll be refunded for the original item price or the Item’s will be replaced, as we customer satisfaction is the most important thing for us.
We’ll make the refund to the card that was used to pay for the original order. For the refund, unpacking video of the product is necessary. Return and replacement process will begin when we review the product by our end.
For more supportrmation on ordering items from hlbookstore.in, please read our terms and conditions.
In case you still have any further questions or clarifications please email us at email@example.com or contact us at Phone: +91 92121 31354
MODIFICATION AND CANCELLATION
You can MODIFY/ CANCEL your order anytime before dispatch/ fulfilled,
ONCE THE ORDER IS IN TRANSIT AFTER PICKUP we can not MODIFY/cancel your order. On receiving a MODIFICATION/cancellation request, WE H L BOOKSTORE will allow it and process your refund within 24 hours.
RETURNS/REPALCEMENT / REFUND POLICY
Our RETURN/REPLACEMENT/REFUND policy only applies if the books are damaged. The policy lasts 3 days. If 3 days have passed since delivery, we can’t offer you any refund or exchange..
FOR RETURNS your reason should be genuine (defected product, wrong product, and missing parts ), your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have a receipt or proof of purchase.
Apart from the above mentioned issues, refund/reshipment/replacement will also be granted if books are missing in the order/wrong books are delivered. The unpacking video is mandatory for this one too.
The customer must shoot a short video clip while unpacking the order. If the customer needs to raise a ticket for return/replacement/refund, the unpacking video is mandatory. We cannot provide any of the compensation for customers who do not have the video.
OUR COURIER PARTNERS WILL COLLECT THE BOOKS FROM THE CUSTOMER HOME. WE WILL TAKE CARE OF THE RETURN SHIPPING COST … CUSTOMER DNT HAVE TO PAY FOR ANY RETURN SHIPPING COST.
- IN CASE OF PRELOVED BOOKS – ALL BOOKS ARE CHECKED PROPERLY BEFORE LISTING ON THE WEBSITE…SO THERE IS NO RETURN OF REPLACEMENT OR REFUND F ANY PROVED BOOKS.
- SINCE WE ARE USING CC AVENUE PAYMENT GATEWAY. WE DNT HAVE ANY AUTOMATIC REFUND METHODE. CUSTOMER HAS TO CALL OR MESSAGE ON INSTAGRAM FOR REFUND…
- REFUND WILL BE ONLY GENERATED ONCE WE RECEIVE THE RETURN BOOKS FROM THE CUSTOMERS
- WE ‘ H L BOOKSTORE HAVE FULL RIGHT TO DECIDE THE COMPENSATION METHOD AND IN CASE OF GENUINE COMPLAINT. WE WILL IMMEDIATELY PROCESS YOUR REFUND AMOUNT.
- CONTACT US
If you have any questions on how to return your item to us, CONTACT us at
EMAIL – firstname.lastname@example.org
WHATSAPP – 9212131354
INSTAGRAM – HLBOOKSTORE